Refund policy

Return & Exchange Policy

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it, unused, unworn, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

How to Start a Return
To start a return, you can contact us at:
sumairanaz390@gmail.com

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-Returnable Items
Certain types of items cannot be returned, such as:

• Perishable goods (food, flowers, or plants)

• Custom or personalized products

• Personal care goods (such as beauty products)

• Hazardous materials, flammable liquids, or gases

Please contact us if you have questions about a specific item.

Sale Items and Gift Cards
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
If you want to exchange an item, the best way is to return the item first. Once the return is approved, you can place a new order for the item you want.